Support Services - Kratos Medical & Fertility Center

Support Services.

We offer a complete range of support services designed to make your healthcare experience seamless and effective. Our patient support team assists with scheduling, counseling, and follow-ups, ensuring compassionate care at every step. Secure medical records management guarantees confidentiality and smooth coordination of treatments. Our modern laboratory delivers accurate, timely diagnostics, while our pharmacy provides quality medications with expert guidance for safe, effective use. Together, these services ensure holistic care tailored to your needs.

Patient Support.

Our patient support team provides compassionate assistance throughout your entire healthcare journey. From helping you schedule appointments and coordinating with specialists to offering emotional counseling and post-treatment follow-ups, we ensure you feel informed, cared for, and confident at every step. Your comfort and well-being are our top priorities.

Medical Records management.

We maintain secure, confidential, and well-organized medical records for every patient. Our records management system allows authorized healthcare professionals easy and timely access to essential information, ensuring seamless continuity of care. This helps improve treatment outcomes while safeguarding your privacy in compliance with the highest medical and ethical standards.

Laboractory Services.

Our fully equipped, modern laboratory delivers fast, accurate, and reliable diagnostic testing to support precise treatment decisions. We offer a wide range of tests, from routine screenings to advanced fertility and hormonal assessments, using state-of-the-art equipment and strict quality control measures. Timely results help enhance your overall healthcare experience.

Phamaceutical Services

Our in-house pharmacy provides convenient access to quality, approved medications and supplements needed for your treatment. We offer expert guidance on proper medication use and potential side effects, ensuring safe and effective care. With a focus on reliability and patient safety, our pharmaceutical services support better health outcomes.

Frequently Asked Questions

This is my first visit to Kractos. What should I do?

Speak to any of our front desk personnel and indicate your status as a first time visitor. You will be given a registration form that will require you to indicate the mode of payment, be it cash or credit based on insurance/employer coverage. After registration, you will receive a hospital identification number on your NMC card. You will be required to make a payment first.

Do foreigners need a special registration process?

No, there is not a separate registration formality if you are of foreign nationality. You will, however, need to make sure you have all your necessary referral forms (where applicable), preauthorizations and insurance documents to aid in the registration process.

Are visitors permitted while I am on admission?

For patient safety and comfort, we permit visitors only between: 6:30 AM – 8:00 AM 12:00 PM – 2:00 PM 4:00 PM – 9:00 PM Guests are permitted every day of the week.

How can I get a medical report?

If you are an out-patient, kindly request your treating doctor to provide you with the required medical report. You will be asked to fill a form at the reception for the report which usually takes 5-7 working days to be ready. For all in-patients, this request must be made to the attending doctor or specialist before the time of discharge.

Are all the consultants available 24 hours?

General Doctors are available 24 hours a day. Specialists are available only at specified times within the week. You can see more on consultant availability on our services page. You can get the details of your patient from the Ward Reception or the security desk once you arrive at the centre.

The doctor has asked me to visit again. What should I do next?

If you are present in the hospital, kindly make a review appointment at the front desk. Alternatively, you may call +233-(0)277111772 for booking.

Ready to Begin Your Journey to Parenthood and Wellness?

At Kractos Medical & Fertility Center, we specialize in compassionate, expert care tailored to your fertility, reproductive health, and overall well-being. Contact us today — your journey toward healing, hope, and new beginnings starts here.

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